While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out. If it turns out that your rug is less than what you expected, don’t worry–you can send it back!
Rug1.com is proud to offer free shipping on returns within 30 days of you receiving your order.
To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. Contact Us
Refunds are processed within 10 business days after we receive your return package.
Refund Eligibility
All our rugs are eligible for full refunds as long as they are:
Returned within 30 days of receiving your order
Returned in the same condition as delivered
Uni-Cleaner is not returnable
Final sale items are not returnable
If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed.
We are Open!
Order online 24/7
Chat and email customer service 24 hours a day, 7 days a week.
Phone: 301-230-0538
Headquarters & Distribution Center
Rugs.com
3425 Hwy 21 | Fort Mill, South Carolina 29715 | U.S.A.
Fax: (803)-802-5947
Toll-Free: 301-230-0538 (24/7)
Website: rugs.com
California Warehouse
3480 S. East Ave
Fresno, CA 93725
Trouble with your order? Drop us a line by phone any time, day or night!
Over 4 million rugs in stock. All rugs ship within one business day!
